Table of Contents

Terms and Policies

Welcome to Mawola Traders provides access to the website to you subject to the terms and conditions (“Terms”) set out on this page. By using the Website, you, a registered or guest user in terms of the eligibility criteria set out herein (“User”) agree to be bound by the Terms. Please read them carefully as your continued usage of the Website, you signify your agreement to be bound by these Terms. If you do not want to be bound by the Terms, you must not subscribe to or use the Website or our services.

  • By impliedly or expressly accepting these Terms, you also accept and agree to be bound by Mawola Traders Policies.
  • In these Terms, references to “you”, “User” shall mean the end-user/customer accessing the Website, its contents and using the Services offered through the Website. References to the “Website”, “Mawola Traders”, “”, “we”, “us” and “our” shall mean the Website and/or Mawola Traders Limited.
  • The contents set out herein form an electronic record in terms of তথ্য ও যোগাযোগ প্রযুক্তি আইন, ২০০৬ (Information & Communication Technology Act, 2006) and rules there under as applicable and as amended from time to time. As such, this document does not require any physical or digital signatures and forms a valid and binding agreement between the Website and the User.
  • The Website is operated by Mawola Traders, a business incorporated under the laws of Bangladesh having its registered office at Gulshan Shopping Complex, Shop# 132-135 (2nd Floor) Gulshan – 1, Dhaka – 1212, Bangladesh. All references to the Website in these Terms shall deem to refer to the aforesaid entity in inclusion of the online portal.
  • We reserve the right to change these Terms at any time. Such changes will be effective when posted on the Website. By continuing to use the Website after we post any such changes, you accept the Terms as modified.
  • These Terms will continue to apply until terminated by either You or Mawola Traders in accordance with the terms set out below.
  • The agreement with Mawola Traders can be terminated by (i) not accessing the Website; or (ii) closing Your Account, if such option has been made available to you.
  • Notwithstanding the foregoing, these provisions set out in these Terms which by their very nature survive are meant to survive termination, shall survive the termination/expiry of this agreement.


Use of the website is available only to such persons who can legally contract under the Contract Act, 1872.

If you are a minor i.e., under the age of 18 years, you shall not register as a user of and shall not transact on or use the Website. As a minor, if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Mawola Traders reserves the right to terminate your membership and/or refuse to provide you with access to the website if it is brought to Mawola Traders’ notice or if it is discovered that you are under the age of 18 years. 

By accepting the Terms or using or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e., 18 years or older and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws. 

The usage of the Services offered through the Website is only available if the address of the User to which the product(s) is/are to be delivered is within Dhaka City, Bangladesh.


When you use or contact us via phone or email, you consent to receive communication from us. You authorize us to communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the Website.  Additionally, any disclosures posted on the site or sent to you by email fulfil the legal obligation of communication made in writing. 

Your Account and Responsibilities 

  • Any person may access the Website either by registering to the Website or using the Website as a guest. However, a guest user may not have access to all sections of the Website including certain benefits/promotional offers, which shall be reserved only for registered users, and which may change from time to time at the sole discretion of the Website. 
  • If you wish to register your account with the Website, you shall be required to create an account by registering with a valid Bangladeshi mobile number and/or with your Facebook account or your email address or by filling in the details prescribed in the Website registration form. You will then receive a password or one-time PIN with which you can log in to the website to place orders. 
  • If you use the website, you will be responsible for maintaining the confidentiality of your username and password and you will be responsible for all activities that occur under your username and you will be under the obligation to restrict access to your computer or mobile phone to prevent unauthorized access to your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, we have the right to suspend or terminate your membership on the website. 
  • The Website may be inaccessible for such purposes as it may, at its sole discretions deem necessary, including but not limited to regular maintenance. However, under no circumstances will Mawola Traders be held liable for any losses or claims arising out of such inaccessibility to the Users and the Users expressly waive any claims against Mawola Traders in this regard.


  • Membership on the website is free for users. Mawola Traders does not charge any fee for browsing and buying on the website. Mawola Traders reserves the right to change its fee policy from time to time. In particular, Mawola Traders may at its sole discretion introduce new services and modify some or all of the existing services offered on the website. In such an event, Mawola Traders reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee policy will be posted on the website and such changes will automatically become effective immediately after they are posted on the website. 


  • The material (including the content, and any other content, software or services) contained on are the property of Mawola Traders Limited, its subsidiaries, affiliates and/or third-party licensors. No material on this site may be copied, reproduced, republished, installed, posted, transmitted, stored or distributed without written permission from Mawola Traders Limited. 
  • You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. We reserve our right to bar any such activity. 


Our site uses cookies, which means that you must have cookies enabled on your computer for all functionality on this site to work properly. A cookie is a small data file that is written to your hard drive when you visit certain Web sites. Cookie files contain certain information, such as a random number user ID that the site assigns to a visitor to track the pages visited. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies, by themselves, cannot be used to find out the identity of any user. 


Activity To promote its services Mawola Traders uses various advertisement and commercials which are truthful and are not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained in the Website before using the service and it will be assumed that each user is aware of every information provided on the Website. Images of products on the Website are for and by reference only and the actual product may vary from the corresponding image exhibited. The Website disclaims any liabilities arising out of any discrepancies to this end to the fullest extent permitted by law. 

The Contract

Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail and/or SMS to your mobile phone number confirming receipt of your order and/or containing the details of your order (the “Order Confirmation E-mail and/or SMS”). The Order Confirmation E-mail and/or S.MS is an acknowledgement that we have received your order, but does not confirm acceptance of your offer to buy the product(s) ordered; that when we send the Order Confirmation E-mail and/or SMS a contract called an “agreement to sell” is concluded under Section 4(3) of the Sale of Goods Act, 1930 i.e., the transfer of the property in the goods is to take place at a future time when the product(s) is/are delivered to your designated address. We only accept your offer, and the above “agreement to sell” becomes a contract of sale for the product(s) ordered by you under Section 4(4) of the Sale of Goods Act, 1930, when the product(s) is/are delivered to your designated address and at that time the property in the goods is transferred from us to you.  

You can cancel your order for a product at no cost any time before the goods are delivered to you. 

Product Descriptions

Mawola Traders attempts to be as accurate as possible. Mawola Traders does not manufacture or produce any product by themselves. Therefore, Mawola Traders does not warrant that product description or other content of any Mawola Traders product is accurate, complete, reliable, current, or error-free. If a product offered by Mawola Traders itself is not as described, your sole remedy is to return it in unused condition. 


Except where noted otherwise, the list price or suggested price displayed for products of Mawola Traders represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated by standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or suggested price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. 

Return Policy

A user may return any products during the time of delivery, or within 3 days if:

  • Found damaged during delivery
  • Received in an unhealthy/unexpected condition
  • Finds products unusable
  • If the product is unsealed or opened.

A user may return any unopened or defective items within 3 days of receiving the item. But following products may not be eligible for return or replacement: 

  • Damages due to misuse of the product.
  • Incidental damage due to malfunctioning of product. 
  • Any consumable item which has been used/installed. 
  • Products with tampered or missing serial/UPC numbers.
  • Damaged done by third party courier (For instance, courier services like Sundarban, SA Paribahan, Redx etc.). 

Refund Policy

  • Mawola Traders always tries to serve the customers but if under any circumstances we fail to fulfil our commitment or to provide the service, we will contact you within 24 hours via phone/text/email. If the service that Mawola Traders fails to perform requires any refunding, it will be done maximum within 7 days after our acknowledgement.
  • Refund requests will be processed under mentioned situations:
    • Unable to serve any product after taking advanced payment.
    • Customers return any unsealed/unopened product from a paid order.
    • Customer cancels a paid order before it has been dispatched.
    • Upon receiving damaged or previously expired products.

For all the above scenarios, the refund amount will be sent to the customer. But if any damage to the product is done by a third party (For instance, courier services like Sundarban, SA Paribahan, Redx etc.), Mawola Traders will not be accountable to refund for the damages.

Supply Policy

  • Mawola Traders itself does not produce or manufacture any product, therefore Mawola Traders tries to control the quality, but do not give quality assurance for any. We believe the manufacturer is fully capable of assuring the quality of every product.
  • If any user, at the time of receiving the delivery, finds any product injurious to health/life/security, we will take full liability and will accept the return of that product. If the user faces any threat after 12 hours of the delivery, we will consider it as a lacking of quality assurance from the manufactures or supplies.
  • All products displayed on the website are subject to change and are subject to availability. 


  • Mawola Traders reserves the right to modify these terms & conditions. Such modifications shall be effective immediately upon posting on You are responsible for the reviewing of such modifications. Your continued access or use of shall be deemed your acceptance of the modified terms & conditions